Job: Part Time Technical Support Member

Title Part Time Technical Support Member
Salary TBD – Based on experience
Location Southfield, MI
Job Information

We are looking for a part time Technical Support Member.  We won’t take just anyone – you need to be energetic, work independently, self-starter, motivated, someone who wants to make a difference with their career and our customers. You must have passion for customer service and be able to work in a fast paced environment. In return you will have the freedom and flexibility to be a successful team member whose skills we will grow and enhance.

Part Time Technical Support Member

You will be that first point of contact and the face of Huntington Technology to our customers. Provide first call phone and onsite technical support to end users in a variety of small to medium sized businesses. Relationship building with end users to identify their issues related to desktops, laptops, printers, phones’ server or network connectivity. Open and log trouble tickets to track issues from identification through resolution. The Technical Support Member will work both onsite and remote providing support for installation, configuration, troubleshooting of operating systems, software applications and line of business applications. We will teach you the needed skills.

Key duties include:

  • Responsible for solving a client’s technical issues by providing the highest level of technical support.
  • Maintain customer loyalty by serving clients above and beyond their expectations.
  • Take ownership of issues and seeing them through to resolution.
  • Have a high sense of urgency and a get-it-done attitude.
  • Support customers over the phone in a remote setting and on-site at client location.
  • Manage spare equipment inventory

Desired Skills and Experience

Job Requirements:

  • Working knowledge of Windows XP, Windows Vista, Windows 7, Windows 8/8.1 and Windows 10 is essential.
  • Working knowledge of Microsoft Office 2003, 2007, 2010, and Office 365 as well as other common desktop software such as Adobe Reader, Intuit Quickbooks, Internet Browsers, Java, etc.
  • Ability to learn, understand and troubleshoot industry line of business applications.
  • Understanding of Network fundamentals and TCP/IP.
  • Troubleshooting skills in order to identify and think through technical problems.
  • Understanding of network and computer technologies including: desktop hardware and software, VPN clients, antivirus, email systems, computer security and data transfer/migration.
  • The ability to solve problems and handle multiple tasks in a fast-paced environment.
  • Provide clear and concise documentation of all work activities and accurate time keeping.
  • Required to present clear ideas, concepts, and detail issues verbally and in writing.
  • Practice good follow-through techniques to ensure proper resolution of issues.
  • Ability to work on his/her own, as well as function as part of a team.
  • Ability to lift 50 pounds.

About this company

Founded in 2001, Huntington Technology, Inc. helps small/mid-sized companies with business and technology solutions. We are about building long-term relationships with our clients, helping them grow and supporting them with that growth through technology. Services we provide include computer networking, IT consulting, data security, data storage, management and backup, disaster recovery, web development and online marketing services.

Specific industries we serve include healthcare, financial services, real estate, construction, non-profit, legal, retail and manufacturing.  Come join our team!

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Reach out

Address:
Huntington Technology, Inc.
27718 Franklin Road
Southfield, MI 48034
Phone: (248) 357-7200
Fax: (248) 357-6601
Email: Huntington Technology

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We offer many custom IT support services and solutions for any sized business. If you're in need of a support team you can count on please email us or call us today at (248) 357-7200 to see what we can do for you!